Frequently Asked Questions

No, Build Buddy Pro does not take a commission. However, there is a 7.5% success fee once the job is completed.

The app is free to download from the Google Play store and App Store. 

When a job is successfully completed through the Build Buddy Pro platform, a 7.5% success fee is charged to the professionals or contractors involved in the project. This fee helps sustain and improve the platform's services and ensures a continuous flow of high-quality professionals for users to connect with.

Build Buddy Pro is a reliable closed marketplace connecting users with verified tradies. Our platform provides a secure payment gateway for both trades or professionals and homeowners to ensure a smooth and secure transaction.

Build Buddy Pro offers numerous benefits to streamline your building projects. With us, you'll get more job opportunities with less effort. Send detailed quotes directly to your clients inbox, eliminating messy emails and allowing easy client communication.

Yes, to use Build Buddy Pro, you must have the necessary certifications and licences required for your trade. Build Buddy ensures that all its pros go through a strict screening process to deliver the best services to users.

Signing up for Build Buddy Pro is a seamless process. First, download the Build Buddy app. Then create your profile, and provide all necessary details. After submitting your profile, you will undergo a rigorous verification process. Once you’ve been verified, you'll gain access to the Build Buddy Pro platform that connects you with potential clients and job opportunities tailored to your expertise. Learn more about how it works.

You can book a support session with us and select the type of support you need. Contacting Build Buddy Pro support is easy and personalised. Our team of experts is here to assist you with any specific issues you may encounter while using our platform. 

This way, we can assign you to the right support team member who will guide you through resolving any challenges you may face.

Build Buddy Pro support is here to assist you with a wide range of issues related to our platform. Our team can help you with software-related inquiries, client interactions, job management, sending quotes, messaging features, and payment matters. 

Feel free to contact us with any questions or concerns while using our app. We're here to provide the support you need to maximise our platform and streamline your building projects.

Build Buddy Pro's support team is available to assist you 24/7. Whether you have a question, need help with a specific issue, or require guidance with our platform, our experts are here to provide support anytime, day or night. 

Feel free to contact us whenever you need assistance, and we'll be ready to help you with your building projects.

You can find the build buddy pro app on the apple store and google play. 

The Build Buddy Pro app offers numerous benefits to tradespeople and professionals in the construction industry. 

By using our platform, you can access a closed marketplace with verified tradies, increasing your chances of receiving job opportunities directly to your inbox. 

Say goodbye to messy emails and enjoy seamless communication with your clients, making your job easier and more efficient. Join Build Buddy Pro to enhance your business and connect with potential clients effortlessly.

Build Buddy App is compatible with both iOS and Android mobile devices.

To enable pop-up notifications, follow these steps:

• Access your Build Buddy Pro business profile.
• Click on "Settings."
• Go to "Notification Settings."
• Turn on the option for "Push Notifications."

By following these steps, you will receive pop-up notifications on your device, keeping you informed and updated about important activities and events related to your Build Buddy Pro account.

If you are facing issues with the Build Buddy Pro app, follow these steps to troubleshoot:

• Check your internet connection.
• Update the app.
• Restart the app and your device.
• Clear app cache and data (optional).
• If the problem persists, contact the 24/7 support team for assistance.

They will guide you through the process and help you resolve the issue.

A lead refers to a potential customer who has expressed interest in your services through the Build Buddy Pro app. 

When the app recommends you to a client, they become a potential lead. You can provide quotes for their project, but it's important to remember that a lead doesn't guarantee that you will be awarded the job. 

The client has the option to accept or reject your quote based on their preferences and requirements.

To accept a lead on Build Buddy Pro, go to your inbox and find the quote request from the potential client. 

Review the project details and click the "Accept" button to indicate your interest in providing a quote. 

Please note that accepting a lead does not guarantee you will get the job; it means you are willing to provide a quote for consideration.

A genuine lead on Build Buddy Pro is a potential client whose project matches your skills and expertise. 

These leads are well-suited to your area of specialisation, increasing the chances of securing the job. By receiving relevant leads, you can focus on providing tailored solutions, enhancing your chances of success. 

It allows you to showcase your abilities and build a portfolio with projects that align with your strengths, ensuring a higher probability of client satisfaction.

Your accepted leads can be viewed on your task dashboard. They will be listed in a format that allows you to review the job description and submit your quote for the respective tasks.

To send a quote on Build Buddy Pro, follow these steps:

1. After accepting the lead, review the project details provided by the client.
2. Prepare your quote based on the client's requirements and specifications.
3. Click on the "Send Quote" button, which will prompt you to upload the quote.

Attach the quote document and click "Send" to submit your quote to the client for review and consideration.

Once a job offer is sent to you, you will have two options, you can either accept and provide them with a quote or if you feel like this is not a suitable job for you at the moment, you can decline this offer.

To contact a customer on Build Buddy Pro, access the messaging feature available within the app. From there, select the client's name or profile to open the conversation. Compose your message in the text box at the bottom and click "Send" to deliver it. 

The message function is a valuable tool for maintaining effective communication with your clients throughout the building process. Feel free to utilise this feature whenever you need to reach out to your clients to discuss project details, provide updates, answer their questions, or address any concerns they may have.

In case you encounter difficulties reaching a customer, don't worry. Our support team is here to assist you. Feel free to contact our support team, and they will take the necessary steps to get in touch with the client on your behalf through email. Our priority is to ensure effective communication between you and your customers to facilitate a successful building project.

If the customer is not responding, it is essential to consider various factors affecting their decision-making process. They might have chosen another professional or could be reviewing all their options before finalising their choice. 

In such cases, we recommend being patient and staying available for any updates or further communication. Rest assured, we are here to support you throughout the process and help you secure new opportunities.

If you encounter invalid customer details, don't worry; we've got you covered. Reach out to our support team, and they will assist you in finding the correct information.

 Our support team will take the necessary steps to contact the customer and resolve any issues related to their details. Your satisfaction is our priority, and we are committed to helping you navigate any challenges that may arise during your professional journey with Build Buddy Pro.

To cancel your Build Buddy Pro account, follow these simple steps:

1. Go to your profile page on the Build Buddy Pro app or website.
2. Scroll to the bottom of the page and find the "Your Subscription" section.
3. In the "Your Subscription" section, you will find an option to deactivate your account.
4. Click on the "Deactivate Account" button, and a confirmation prompt will appear.
5. Confirm your decision to cancel your account, and your Build Buddy Pro subscription will be deactivated.

Please note that once you deactivate your account, you will lose access to all the features and benefits of Build Buddy Pro. If you change your mind later, you can reactivate your account by contacting our support team.

To log in to your Build Buddy Pro account, follow these steps:

1. Open the Build Buddy Pro app on your device.
2. On the login screen, enter your username or email address and password.
3. Click or tap the "Login" button.
4. If the credentials you provided are correct, you will be logged in to your Build Buddy Pro account, and you can access all the features and functions of the platform.

If you forget your password, you can click on the "Forgot Password" link to reset it. If you encounter any issues while logging in, you can contact our support team for assistance.

If you have forgotten your password, don't worry; you can easily reset it. Follow these steps:

1. On the login screen, click on the "Forgot your password" option located below the login button.
2. You will be directed to a page where you need to enter your backup email address.
3. After entering your backup email address, click on "Send instructions."
4. Check your backup email inbox, including the spam folder, for an email from Build Buddy.
5. Open the email and click on the link provided to reset your password.
6. Set a new password following the specified requirements (e.g., at least eight characters, including lowercase letters, uppercase letters, special characters, and at least one number).
7. Confirm your new password in the "repeat password" field and click on "Save."

Your password has now been successfully reset, and you can use your new credentials to log in to your Build Buddy account. 

If you encounter any issues during the password reset process, don't hesitate to contact our support team for assistance.

You can find your invoice in your payment history within the platform. Additionally, a copy of the invoice will also be sent to the email associated with your account.

To make a payment on Build Buddy, access your profile and select "Payment Method" from the list on the left side. This will take you to our secure payment portal, where you can input your payment details, such as credit card information. Double-check the details and click "Submit" or "Confirm Payment." Once successful, you'll receive a confirmation, and the payment will be recorded in your transaction history. 

If you find yourself unable to pay your invoice by the due date, we understand that unexpected situations can arise. 

In such cases, we recommend reaching out to our support team as soon as possible. They will assist you in setting a future payment date and provide guidance on any late payment fees that may apply. Communication is key, and we are here to work with you to find a suitable solution.

To receive payments on Build Buddy Pro, ensure that your quote includes a detailed payment schedule outlining when and how payments should be made. Once the client accepts your quote, they are also agreeing to the payment schedule. 

Depending on your workflow and project requirements, you can set up a payment plan that involves receiving payments in small instalments during the project, upfront before starting the work, or after the job's completion. 

By having a clear and agreed-upon payment schedule, you can facilitate a smooth and transparent payment process with your clients on the platform.

To request payments on Build Buddy Pro, ensure your client has accepted the quote and payment schedule. Generate an invoice according to the agreed-upon terms and send it to your client through the platform. 

Your client will make the payment through the secure payment portal. You can track payment status and history in your account for financial updates during the project. This process ensures convenient and secure handling of payments for both you and your clients.

Yes, Build Buddy Pro charges a 7.5% success fee. 

If you encounter a situation where a customer has not paid you for the services provided, follow these steps. 

Firstly, communicate with the customer to ensure there hasn't been a misunderstanding or delay in the payment process. 

If the issue persists, contact Build Buddy Pro's support team and file a complaint. They will engage with the customer, assess the situation, and encourage them to make the payment promptly. 

If the customer remains unresponsive or declines payment, the support team will escalate the matter to ensure a resolution is reached. 

Your payment data is securely stored in the payment information section of your Build Buddy Pro account. This section keeps track of all your invoices, transactions, and payment history, providing you with a convenient and organised overview of your financial details.

To update your profile picture on Build Buddy Pro, click on the profile widget on the right-hand side of the page, represented as a small thumbnail of your current profile picture. Look for the edit icon, click on it, and you can then add or replace your profile picture with an image from your device's gallery or by taking a new photo. Save the changes to update your profile picture.

To update your business details on Build Buddy Pro, follow these steps:

1. Go to your profile and click on "Settings."
2. Within the settings, you will find an option to edit your business details.
3. Here, you can add or update your skills and services, upload new verifications or certificates you've obtained, and showcase recent jobs in your portfolio.
4. Save the changes to ensure your updated business details are reflected on your profile.

To choose what is displayed on your profile, follow these steps:

1. When creating your profile, you will have the option to upload brochures, showcase your skills, and provide insurance and payment details.
2. You can choose to add or update this information at any time by navigating to your profile settings.
3. In the settings, you will find options to manage your profile content and decide what information you want to display publicly.
4. Make sure to save your changes after updating your profile to ensure the updated information is visible to clients.

To create your profile on Build Buddy Pro, follow these steps:

1. Sign up: When you first join Build Buddy Pro, you will be directed to the profile creation process.
2. Step-by-step guide: You will be presented with a step-by-step guide to help you set up your profile. This will include adding your business details, skills, certifications, and other relevant information.
3. Completing later: If you wish to complete the profile creation process at a later time, you have the option to skip the steps and come back to them when you're ready.
4. Profile completion: It's essential to fill out all the necessary information in your profile to make it appealing to potential clients and increase your chances of getting leads and job opportunities. 

Remember, having a complete and detailed profile will help you showcase your expertise and services effectively, leading to more job opportunities and successful collaborations with clients.

Your position in Build Buddy Pro's search results depends on factors such as your verification, portfolio quality, ratings, certifications, and displayed skills. Positive client reviews can boost your visibility, and a diverse and well-organised portfolio showcases your capabilities. 

Highlighting relevant certifications and skills attracts potential clients. Optimising these aspects helps you rank higher in search queries and attract more clients to your profile.

You can add images of your work for your profile under the brochure tab.

To view your star rating on Build Buddy Pro, you can integrate your Google reviews with your profile. Users can also give you star ratings directly on your Build Buddy profile. Your star rating will be visible wherever your profile details are displayed, providing potential clients with valuable insights into your service quality and reputation. 

After completing a job on Build Buddy Pro, customers can leave a review for your services. They can rate your performance by awarding up to five stars and provide feedback on their experience working with you. These reviews are essential as they help build your reputation and credibility on the platform. 

Positive reviews can attract more clients and increase your chances of getting hired for future projects. To encourage customers to leave reviews, ensure you deliver excellent service and maintain high professionalism throughout the project.

Reviews will make you stand out from the crowd and show the users that your skills have been successfully implemented. Reviews will boost your portfolio and make you more likely to receive quote requests and jobs. You will also show up at the top of our list if you have better reviews.

Yes, customers outside of Build Buddy Pro can leave you reviews if you have connected your BBP profile to your Google business profile. By integrating the two profiles, external reviews can impact your BBP profile, allowing potential clients to see feedback from customers who might not have used the Build Buddy Pro platform but still recommend your services. This integration enhances your online reputation and can positively influence your prospects on Build Buddy Pro.

Improving your rating on Build Buddy Pro involves focusing on the quality of your skills and customer service. Providing excellent services and ensuring customer satisfaction will naturally lead to positive reviews and higher ratings. 

Building relevant qualifications and certifications in your field can also enhance the credibility of your skills, instilling confidence in potential clients and leading to more positive feedback. 

Consistently delivering high-quality work and maintaining a professional and reliable approach will contribute to an improved rating on the platform.

On Build Buddy Pro, reviews are intended to be honest reflections of users' experiences and cannot be edited by the professional receiving the review. If you receive a review that you believe is inaccurate or unjust, you can't directly modify it. However, you can address the issue by reaching out to the user who left the review and attempting to resolve any concerns they may have. If the user chooses to do so, they can remove or modify their review based on the resolution.

If you believe that a review on your Build Buddy Pro profile is fake or unfairly represents your business, you can contact our support team and explain the situation. Our customer service team will conduct a thorough investigation by reaching out to both you and the user who left the review to understand both perspectives. 

Based on their findings, appropriate action will be taken, which may include removing the review if it is deemed to be unfair or fabricated. We strive to maintain a fair and transparent review system to ensure the credibility of our platform.

Receiving a negative review on your Build Buddy Pro profile can be disheartening, but it's essential to address it professionally. Firstly, contact the customer to understand their concerns and apologise if necessary. Offer a resolution and take responsibility for any mistakes. 

Use the feedback as an opportunity to improve your services and ensure future customers have a better experience. Encourage positive reviews by providing excellent service to showcase your commitment to customer satisfaction.